Help Center

Frequently Asked Questions

General Questions

How do I track my order?

Washington State Residents Notice - Sales delivered or sourced to Washington

How safe is it to place an order on your site? Will you have access to my bank details?

What payment methods are accepted?

Will my data be used by other third parties?

Shipping & Delivery

Where is my order? How can I track my order?

Do you ship your products to my country?

How long does shipping take?

Where are you shipping from?

I input the wrong shipping address. What do I do?

Returns & Refunds

Can I get a refund if I'm unhappy with my purchase?

Can I cancel my order after it is placed?

Can I return my item and exchange it for another product?

Order Changes

What if I have changed my mind about my order?

Can I change my order after it has been placed?

Damaged Items & Order Issues

My item arrived damaged. What do I do?

The wrong item arrived. What can I do?

Only part of my order arrived. Where is the rest of my order?